Question: after integration, my channel inventory was not updated.
Answer: one of the reasons might be because you did not initiate inventory download and linking. If this step was done, please keep in mind that it might take a little bit of time for Linnworks to send all the new quantities and prices, which is not instant.
Question: what is the marketplace ID input field?
Answer: when having two or more marketplaces under the same channel, you are required to specify the ID in order to get the right data.
Question: how do I know the marketplace URL for manual input?
Answer: usually it is the link to the marketplace’s management panel. Most of them that are hosted under Mirakl’s roof are using the same link, ex.
Question: what to do if the Mirakl marketplace I need is still not available on the dropdown list (Mirakl API URL list)?
Answer: please contact us and we will add the needed marketplace to the list as soon as possible. However you can always use Mirakl API URL field to connect to any marketplace even if it is still not available on the dropdown list (correct example: “https://marketplace.eprice.it/”)
Question: why there are no payment methods to link? (general integration)
Answer: because Mirakl does not provide the list of possible payment methods. They have it implemented differently for every single marketplace, and we have no means to download it, unfortunately.
Question: I have dispatched 50 orders, but only half of them went through. What’s wrong?
Answer: nothing. The dispatched orders are being batched – 25 orders to be marked every 3-5 minutes. That means that having to dispatch all 50 orders might take from 6 to 10 minutes. This is because the Mirakl marketplaces have the limit of how many can be dispatched at once, forcing us to delay the job.
Here is some general information about offer and product upload on any Mirakl marketplace:
In order to upload offers into Mirakl Marketplace:
1. Navigate to section My Inventory > Import from File
2. Download the template under the section – Create or update my offers (stock, price, and so on)
3. Select the File Template you wish to download:
– Offers – Products that are already existing in Mirakl Marketplace
– Products – For creating new products for the Mirakl Marketplace
4. Fill out the format with the values requested in the files
5. Upload the file under the section My Inventory > Import from File
5. 1. Select the file content of the file:
And press Import.
To Track your Offer/Product Imports, go under My Inventory > Import from File
and on the left side select “Track Offer Imports” or “Track Product Imports”.
For more information you can check on the marketplace or contact your marketplace account manager.